Terms and Conditions
Shipping
We currently do not ship outside the U.S.
In-Stock Items normally ships within 2 weeks unless its during peek or holiday season allow three weeks (business days Monday through Friday). Allow additional time for personalize items.
Once an order has shipped, most domestic orders take an average from 2 to 10 business days to arrive depending on the efficiency of the carrier. Cotton Cute Tees provides tracking numbers via e-mail with all shipments and has no control over delays in shipping. If a package is delayed, please check tracking and contact the appropriate carrier. If it is deemed to be lost, Cotton Cute Tees will then become involved in handling a claim.
Please note that many items are pre order items, Cotton Cute Tees will provide an estimated delivery date, however many items are coming from suppliers and we have no control for delays due to Customs or manufacturer delays.
Do not order pre order items with in-stock items or entire order will be held until all times are in-stock. Place a separate order for per orders.
Overnight Shipment Request
If requesting Overnight or FedEx Shipment for same day shipping. Order must be received no later than 8:00 AM that day. In addition to early order, you must call the office at the time of order to see if this service is available for same day. There may be cases that we can still ship the within our normal turnaround time, but must verify in advance by calling 251-213-6768. In the event you place an order without verifying that next day service is available, Cotton Cute Tees is not responsible for this shipment for over night service going out same day. NOTE: Cotton Cute Tees does not offer Refunds for cancelled orders in the event that next day air services are not requested in advance.
If order is cancelled before shipping, a store credit in the amount of merchandise will be given and a refund request can be made for overnight shipping charges only.
Filing a claim
All orders should be checked in immediately with enclosed packing list. In the unlikely event that the product is damaged and/or a shortage, please e-mail immediately to CottonCuteTees@gmail.com. In the subject line put order number and problem.
All claims must be reported within 48 hours after receiving orders. *Please provide pictures of items, packing slip, and original packaging, via e-mail to CottonCuteTees@gmail.com
Cotton Cute Tees will not be responsible for any damages or shortages if not reported in the time required.
Cotton Cute Tees will assume no responsibility for any items after personalized. Inspect items before adding monograms.
Returns Policy
Your satisfaction is very important to us and we take pride in every product we sell. If you are not satisfied with an product, a return request may be submitted through e-mail to CottonCuteTees@gmail.com and Login to your account and view your orders to send request.
All sales are final on personalized and sale items.
No returns or exchanges or refunds on swimwear, personalized, or custom items.
Damaged, defective, or incorrect products must be returned within 5 days of receipt of merchandise and return request must be made within the 48 hours after receipt, and you will receive a replacement of the original item or store credit.
If not satisfied with your product for any reason other than damaged or defective, Cotton Cute Tees agrees to allow return with return authorization number within 5 days of receipt of merchandise, the buyer agrees to pay return shipping and 15% restocking fee for a store credit ONLY. No refunds for any orders unless due to fault of Cotton Cute Tees or otherwise stated in our policies.
* If you need to return an item, please Contact Us via website account and e-mail to cottoncutetees@gmail.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Order Adjustments
In order to provide fast and efficient processing times, we are unable to make any changes to a confirmed online order. Please confirm your order including your personalization and quantities during the checkout process before confirming your order.
Guarantee of In-Stock items
There may be glitches in the website and Cotton Cute Tees cannot guarantee in-stock inventory, you will be notified if item is out of stock and offered a replacement or refund for that item.